Project Operations Manager
Role Description:
We are seeking a results-driven professional experienced in operations and quality assurance across multiple products or projects. The ideal candidate will ensure quality compliance before production releases, manage ongoing production operations, oversee support delivery, and lead cross-functional coordination between design, development, and infrastructure teams. This role requires a mix of strategic oversight and hands-on problem-solving to ensure stable, high-availability product operations across our portfolio.
Roles And Responsibility:
Quality Assurance Oversight: Oversee QA processes and ensure all projects adhere
to defined quality gates before production release.
Production Operations: Manage production operations for multiple platforms,
ensuring uptime, performance, and issue resolution.
Resource Management: Review and monitor support schedules across
products/projects to ensure optimal resource utilization.
Incident Management: Classify, prioritize, and route change requests, incidents, and
issues to relevant teams for resolution.
Escalation Management: Lead and participate in escalation calls, drive root cause
analysis, and verify timely closure of issues.
Cross-Functional Collaboration: Collaborate closely with infrastructure, design, and
development teams to maintain operational excellence.
Metrics & KPIs: Define and track operational KPIs—including release defects, SLA
adherence, and incident recovery metrics.
Continuous Improvement: Ensure post-deployment validation and drive process
improvement initiatives to enhance deployment quality and reduce incident
recurrence.
Documentation: Maintain release documentation, change logs, and ensure
compliance with operational policies.
Qualification:
Education: Bachelor’s degree in Computer Science, Engineering, or related field
(Master’s preferred).
Experience: 5+ years of experience in QA, production operations, or release
management for enterprise or SaaS products.
Management: Proven experience managing cross-functional teams and multiple
concurrent projects.
Technical Knowledge: Strong understanding of change management, incident
management, and quality assurance frameworks.
Tools: Familiarity with tools like Jira, ServiceNow, Jenkins, or similar.
Soft Skills: Excellent communication, coordination, and analytical skills.
Methodologies: Experience working in Agile/Scrum environments.
Soft Skill Required:
Education: Bachelor’s degree in Computer Science, Engineering, or related field
(Master’s preferred).
Experience: 5+ years of experience in QA, production operations, or release
management for enterprise or SaaS products.
Management: Proven experience managing cross-functional teams and multiple
concurrent projects.
Technical Knowledge: Strong understanding of change management, incident
management, and quality assurance frameworks.
Tools: Familiarity with tools like Jira, ServiceNow, Jenkins, or similar.
Soft Skills: Excellent communication, coordination, and analytical skills.
Methodologies: Experience working in Agile/Scrum environments.
Preferred Attributes
Exposure to cloud infrastructure operations (AWS, Azure, GCP).
Strong problem-solving mindset with ability to manage ambiguity.
Demonstrated ability to stabilize production environments and improve support
efficiency.
Role:
Project Operations Manager
Industry Type:
IT
Department:
Support
Employee Benefits:
Other Benefit: Life/Health/Accident insurance
Office Time:
9 am to 6 Pm
Employment Type:
Full Time
Mode of Working:
Office
Work Location:
Bengaluru